MeCharge website Privacy Policy

1. Data controller

The data controller is Stener S.r.l., Via S. Arena 37, 81100 Caserta (CE), VAT IT09228831211. For privacy enquiries write to privacy@stener.it or certified email stener@pec.it.

This notice covers the public website mecharge.it. The MeCharge app and private areas may provide specific notices when delivering their respective services.

2. Data we process

Browsing and security data

Systems serving the site may record IP address, date and time, requested page, outcome, browser and device. These support operation, security and technical diagnosis.

Aggregate statistics without cookies

We use Matomo on the MeCharge server to measure visits and page views without analytics cookies. Two IP address components are masked before storage; no User IDs, cross-domain tracking or advertising services are used. Data is not sent to Matomo Cloud.

Voluntarily submitted data

Forms may collect your name, contacts, company, role, enquiry reason and message. Starred fields are necessary to handle requests.

Anti-spam protection

Forms use local technical checks, including hidden fields, completion times, temporary limits and duplicate detection. We do not use third-party advertising CAPTCHAs.

Optional analytics data

Only if you accept analytics, Google Analytics 4 may collect page usage, device, browser and visit source information through identifiers and analytics cookies.

3. Purposes and legal bases

• Providing and protecting the site: legitimate interest in security and correct operation, GDPR Article 6(1)(f).
• First-party aggregate statistics: legitimate interest in measuring and improving the site, GDPR Article 6(1)(f), with cookie-free Matomo and minimised data.
• Responding to requests, proposals and contacts: pre-contractual measures requested by the individual, GDPR Article 6(1)(b).
• Meeting legal obligations: GDPR Article 6(1)(c).
• Google Analytics: consent, GDPR Article 6(1)(a). Refusal does not restrict the site; withdraw consent through “Manage cookies”.

We do not use form data for solely automated decisions or commercial profiling.

4. Recipients and transfers

Data may be processed by authorised staff and hosting, maintenance, email and security suppliers, appointed processors where required. It may be shared with advisers or authorities where required by law.

With analytics consent, some data is processed by Google Ireland Limited and Google group companies. Transfers outside the EEA use GDPR safeguards such as adequacy decisions or standard contractual clauses. Read theGoogle privacy notice.

5. Retention

Request data is retained as needed to handle enquiries, then for applicable obligations or rights protection. Technical logs remain as needed for security and troubleshooting, unless investigations require longer. Local anti-spam limits generally last 15 minutes to one hour.

Raw Matomo data is automatically deleted after 90 days; aggregate reports after 24 months. Cookie choices last 6 months. Optional analytics cookie durations are in the Cookie Policy.

6. Your rights

You may request access, correction, erasure, restriction, portability and objection under GDPR Articles 15–22. You may withdraw consent without affecting prior processing.

Write to privacy@stener.it. You may also complain to the Italian Data Protection Authority.

7. Updates

This notice may change as services, suppliers or rules change. The date above indicates its latest revision.